SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses in Asia will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aparentstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aparentstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice
Soft sole
Size 0/6 is quite large
Everything is super! Shipping fast
Keds liked, light, beautiful, the price is low, suitable for a baby of six months and more. The goods were sent quickly. Shop recommend, I put five stars!
Lovely sneakers. I took the size for 7-12months, we were approached in 10-11 months, but in prityrku. All as in the picture
The order was 1 month. Son 6 months, stock is, in the summer in the stroller will be excellent. I recommend
Loved the shoe material not bum. THE only problem was that I forgot to select colors and came 3 red lol .. But still loved, will buy other colors. It Took about a month to arrive in Rio De Janeiro.
Shipping niecały month. Out of the packaging was pretty intense artificial fragrance in fast wyleciał. First walkers same a nice are. Can a little wide as per niechodki. Quality seems to be wporzadku. See how long wytrzymają.
The parcel came in less than a month. The product is satisfied)
It's just lovely!!! thanks to the store.
Igualitos. Very well finished. I recommend the store. It is very attentive shipping is very fast and well packed
Very thin. For the summer for the first steps will do. We are 10 months old, a little big. in the summer will be just right. Sole 13 cm ..
Excellent quality. Super recommend the store and the shoes. Already bought several.
Good product and good price. It took longer to be delivered here in Ireland, but the store was very helpful. It is suitable for indoors invironment.
Loved arrived after 50 days, but by being year found until good.
Bien.
Bigger than I expected. . For 12 months
Cool crosses) the color is bright) ordered for 7-12 months, the child is 8 months old and they back to back, wanted to grow, did not work)
I'm really happy with my order. Material is quality, they look nice. I'm gonna order more. And the shipping was fast, took 6weeks to arrive in Botswana
Booties at first glance look wonderful but looked after found that they are a little different in tailoring. but this for home wear is not critical. I recommend the product.
Normal bots. Took on the growth, in the stroller to sit. Delivery to MO-2 months.
First walkers OK. Cool made whether Fit do not know because it has be gift dowiem up about it later. Lead time massacre over 2 months. Where shipment was przetrzymana do not know. Seller sent promptly.
Very well made great price… Congratulations to store!
Are Precious. Great quality. Recommend, as Swatch in the images
Beautiful quality nice love me like you are ami sos baby
Bon
The product came quickly all the whole, really liked it. I recommend the store
Seller, sent the product quickly. Tennis as description
Received after more d'1 month, Exactly like the picture. Free very very long. Thanks to store
Walked 1,5 months. just to sit in a stroller in them. There are protruding threads, but for 216 rubles is not a pity
Delivery 2 months to Ukraine. .. Well, for a very long time...
Everything came very quickly, the color is bright, the quality is wonderful! Highly recommend
I bought a size of 13 to 18 months from my nephew and they were small, he's 14 months old.
Tops are beautiful, light. We 1,3 wear 21 size these sneakers just. I did not communicate with the store, I ordered 11.11 received 28.12
Cool. Delivered in 1,5 months. I will order more such a larger size.
Very comfortable inside the size of 9-12 equals a 16 or 17 beautiful
Very light and charming. Soft sole with studs
Happy, as always grateful with AliExpress and supplier, very cute and in very good condition, thanks
there are so cute, a little bit smell but it goes with washing them
Excellent quality. It took a while, but it was worth it.
Only took forever to get Over 2 months
Beautiful same as in photo quality pretty good
very good quality... size accurately fitted.... store recommended...
They're very nice. Finished well. The only thing that's quite big, buy size 7-12 for my 5 month old baby and you have huge left, I should have bought size 0-6.
Cute sneakers! Quickly delivered to our city. Excellent store, thank him!
First walkers soft and most importantly not stink. Color burnt, look really nice. Not yet tested waiting for właścicielkę
Description good, good quality and have arrived super fast, the only thing that's bigger than I expected.
Perfect material great quality loved like the photo
Perfect! Comfortable and flawless! Thank you!