SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses in Asia will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aparentstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aparentstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normal clothing exactly the price.
I loved it, only molomeryat. Because it is ordered size more, at the time the quality is excellent, color bright pale. Did not communicate with. Order will be more
Excellent quality for the money!!! But take larger! US 3 months, took the 6 m Butt (
Pants super material nice print good, delivery fast, size 24 m is about 86 in our store
Enjoyed it. Good pants. Quality too. Recommend. Thanks for the article.
Malomerki. US 8.5 months and even at too short height 74 cm.
Pants super! Bought for 621р burning of the goods. Ask the store to send the greatest 24 months. We Have 1 year and 4 months, height 78-79 cm. Pants even a little too big. Cool colors. The thinnest-Polka Dot. The other tightly. But the bright-material some rough. Wash with conditioner can gently will become. White only at home, they pajamas are similar, the rest can be on the street. All pants bright, does not convey the color, which is really, because the phone full "G" =) They Are very beautiful. Only those that polka dot applique thin and translucent black polka dot. AND it turns out that the forehead rabbit/bear (not know who it was), as if dirty. But it is not clear if not look closely. Sending to SF reached within 21 days. The Only Thing that strained, is that a system that is displayed parcel достравлена, but I did not get it. But today it's notice and I for carrying, all good. Clever! All the questions and comforted. Recommend!!!!
The quality is excellent! Although some thinner than it appears in the picture. Things are bright. Pants Short-bought the 12 m, but but in 9 months they will not fit.
Good quality, nice trousers
Super! Order, girls! Received in Tul. After 10 days after sending!
Order two sets of one for another for Q at the store's store available discount applicants but it did not pass, what I said the seller, to which he responded that order split and offered to rectify the situation, sediment. And quickly reached
Pants super, less than a month, track, order 3 times, everyone is happy, thank you store)))
Delivery fast, 2 weeks in Krym. Cotton Fabric, smooth lines. Take the pants 2 times, for home and a walk. One year old baby 24M just right. Satisfied with the purchase.
All different length and different quality, two feet long and little ass. order for growth, so all is well, home to carry it. Very popular. Delivered quickly
Goods arrived very quickly, shipping took 2 weeks. From four pants Fabric very soft to the touch, one pants easier. Seams worked out well. Seller 5 balls for money excellent product.
заказываю second time. size nice, after not fade washes and no elastic. very fast order come within 10 days. store not общалась, небыло. расцветкой satisfied.
excellent quality. расцветка pleasant, bright. заявленному size. заказала 5.07, воркуту 17.07 in it. recommend store
quality is absolutely. length 42 cm